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Resolving customer service issues and engaging in effective two-way communication is key to being skilled in the Service competency. The Skillsoft Online Learning library offers dozens of customer service resources to support you.

This week our featured video explores common mistakes often made in providing service along with tips on how to effectively handle complaints

Choosing the Right Interpersonal Communication Method to Make Your Point (2)

In day-to-day work the Dalhousie core competency of Service looks like individuals:

路听听听听听听听听 Listening actively to clients, demonstrating an understanding of diverse client needs and engaging in effective two-way communication

路听听听听听听听听 Communicating with clients in a timely manner

路听听听听听听听听 Resolving client service issues, including urgent ones in a timely manner

In a short 27 minutes this video offers ideas for defusing complaints, investigating problems and managing conflict when interacting with clients or customers.

Note:听 If you have misplaced your Skillsoft specific log in information please go to 听and use the听鈥渇orgot your user ID鈥� link. If you have never accessed Skillsoft before use Welcome or welcome as your password (it may be case sensitive depending on when you were entered into the system).听 If you have customized your password and forget what it is use the听鈥渇orgot your password鈥� link to set a new one.听听 If you need further support please contact talent.management@dal.ca

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