pilipiliÂþ»­

 

Today@Dal

» Go to news main

Facilities Management client reception changes

Posted by Facilities Management on October 21, 2024 in Facilities Management

Facilities Management is in the process of replacing our work management software (called FAMIS) with a much more user-friendly system developed by Assetworks that will go live in early 2025. During the transition, positions and responsibilities are changing within FM and will mean a ³Ù±ð³¾±è´Ç°ù²¹°ù²âÌýdecrease in service is necessary as staff learn and adapt to their new roles.

Here are some specific changes clients can expect when they are requesting FM services:

  • Phones may not be answered at all times but voicemail will be checked regularly.
  • Email correspondence will be delayed.
  • Submitted service requests will be processed at a slower speed.

A reminder that pilipiliÂþ»­ staff and faculty should continue to make service requests through their building administrators.

We appreciate your patience and understanding as we move through this positive transition.