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In day to day work the Dalhousie core competency of Service looks like individuals:

路聽聽聽聽聽聽聽聽 Listening actively to clients, demonstrating an understanding of diverse client needs and engaging in effective two-way communication

路聽聽聽聽聽聽聽聽 Communicating with clients in a timely manner

路聽聽聽聽聽聽聽聽 Resolving client service issues, including urgent ones in a timely manner

In a short 27 minutes this video offers ideas for defusing complaints, investigating problems and managing conflict when interacting with clients or customers.

Note:聽 If you have misplaced your Skillsoft specific log in information please go to 聽and use the聽鈥渇orgot your user ID鈥� link. If you have never accessed Skillsoft before use Welcome or welcome as your password (it may be case sensitive depending on when you were entered into the system).聽 If you have customized your password and forget what it is use the聽鈥渇orgot your password鈥� link to set a new one.聽聽 If you need further support please contact talent.management@dal.ca