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Sharing enthusiasm online

- February 14, 2011

C A N A D AĢżĢż G A M E S

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Anatoily Gruzd with one of his team's visualizations ofĢżonline conversation during the 2010ĢżVancouver OlympicsĢż(Bruce Bottomley photo)

Few shared experiences unite and divide people like sports do: team versus team, province versus province, events like the Canada Games provide an opportunity to celebrate pilipiliĀž»­, line up behind teams of choice and ā€˜rah rahā€™ right to the podium.

That enthusiasm is often contagious when youā€™re sitting in the stands. But does the same hold true when youā€™re sitting at your computer screen?

Anatoliy Gruzd, assistant professor with the School of Information Management, tried to answer that question during last yearā€™s Vancouver Olympics. The director of the schoolā€™s Social Media Lab, he and his team analyzed over 46,000 Twitter posts, or ā€˜tweets,ā€™ to assess what sort of messages were most likely to be shared by others. One year later, theyā€™re doing a similar analysis of online discussion about the Canada Games here in Halifax.

ā€œThe idea came from a study on face-to-face communities, where they found that happiness, in face-to-face communities, was three degrees contagiousā€”a friend of a friend of a friend can influence if youā€™re happy or unhappy,ā€ says Dr. Gruzd. ā€œSo we wanted to see how this is happening in online communities, where people may not be so closely associated.ā€

The research ties into the labā€™s work on visualizing large-scale online communities and conversation. Twitter is a great environment to work in, explains Dr. Gruzd, because it covers a wide geographic area, its data is mostly public and information travels incredibly fast. As for focusing on sporting events, itā€™s that theyā€™re a place ripe for emotional expression.

ā€œThe Winter Olympics was a global event, with lots of media attention and online discussion, but itā€™s also where weā€™d expect to see both positive and negative emotions expressed: celebrating victory, being upset over defeat and everything in between.ā€

After collecting the Twitter posts, Dr. Gruzd and his team use sentiment analysis software to assess the degree to which a tweet is positive or negative. After manually reviewing to ensure the sentiments were correctly analyzed, the team then builds user maps to track the flow of conversation and the topics discussed.

ā€œWhat we found is that even though most of the messages were neutralā€”informational, sharing photos or storiesā€”if you just look at the messages that express emotion, there were three times more positive ones than negative. And they were three times more likely to be re-tweeted, on average.ā€

Dr. Gruzd is keen to see whether the Canada Gamesā€™ conversations follow similar patterns. His lab has already published , finding a loyal and tightly-knit community of Twitter users readily retweeting positive messages about the Games. The Social Media lab plans to produce three more reports through to the end of the games, which will be shared here at Dal News.

You can also keep track of online conversation about the Canada Games at .

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